Fletchair Inc. Policies
Catalog Orders Call:
Monday - Friday, 8:00 AM to 5:30 PM Central Time
24 hour Fax: (830) 995-5903
For Customer Service Call:
Monday - Friday, 9:00 AM to 5:30 PM Central Time
We are located at 103 Turkey Run Ln. Comfort, Texas 78013. Our inventory is composed of various airframe new and used parts and components. WE specialize in Grumman American Aircraft but do stock other makes and models.
Please bear in mind that our used parts inventory changes rapidly, but is solely dependent on the limited number of planes available to us as salvage. This means we cannot "order" more of a specific part when we are temporarily out of it.
Although FletchAir Inc maintains an inventory of parts; a situation may arise with a supplier where a part is not available for immediate shipment. This would create a backorder on your shipment and the part will be shipped as soon as it becomes available. Back ordered items will not be billed until shipped. If this is not desirable please request "no back orders" when placing your order.
If you desire us to contact you when a specific item is available please supply us with all the pertinent information and we will be glad to let you know. Our "wants file" is checked whenever new and used parts become available.
Model prices are discounted from current factory list prices. Other prices reflect current market prices. Prices on a specific item reflect the item’s condition, availability, and prices in our source of supply. A price quote does not constitute an order. All prices are FOB Comfort, Texas. All sales made with in Texas are subject to local sales tax; this rule applies to out-of-state customers picking up parts here. This also applies to parts sent here for repairs or overhauls.
PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE!
ORDERING AND TERMS
Orders may be placed by mail, phone, email, or FAX. Please have all the necessary information available the first time you contact us in order to avoid delays and expense. We need to know the make, model, year and serial number of your aircraft, complete part number and description of part desired, your name, address, and phone number. A street address is required for all UPS deliveries. Although our salesmen are experienced in identifying parts without part numbers, the customer bears full responsibility for parts ordered without a part number. Orders are generally processed within THREE days and you will be notified of any delays in shipment.
We accept company or personal checks, MasterCard, Visa,
Discover, and money orders. Minimum charge on all orders is $10.00. Shipments
are made when remittance accompanies the order, and on a COD basis. A $50.00
service charge is applied to all NSF checks. In order to provide you the most
reasonable prices possible.
OUR ACCOUNTING DEPARTMENT IS NOT SET UP TO HANDLE OPEN ACCOUNTS.
All items are subject to prior sale without a substantial deposit. If we are
sold out when your order is received, you will be notified and a refund will
ALL FOREIGN ORDERS MUST BE PRE-PAID IN U.S. FUNDS PRIOR TO SHIPMENT.
Unless directed at the time of order, we will ship the best and most economical way. United Parcel Service, parcel post, motor freight, and airfreight are all available. Foreign shipments are made by way of airfreight. Packaging is done at no additional cost, but crating is extra. There is a special handling charge of $20.00 for necessary exportation paperwork. All large items and items shipped by motor freight must be crated–ask for quote. When you include remittance with your order, please include sufficient amounts to cover shipping. Any underestimate will result in freight being shipped collect. Overages will be refunded.
Damage in Shipment
Because of careful packing and crating, we have minimized transit damage. Occasionally however, materials are subject to being damaged. It is very important to observe these instructions:
- If damage is evident on receipt, note the damage on the bill of lading or delivery receipt BEFORE you accept the package. The carrier will not be liable for damage not noted.
- Immediately notify the carrier to have their representative inspect the damage and file a claim.
- Notify FletchAir of the damage within 24 hours of receipt of the shipment.
PRIOR AUTHORIZATION MUST BE OBTAINED. PLEASE SHIP PREPAID, INSURED FOR THE FULL VALUE,
NO COD SHIPMENTS WILL BE ACCEPTED.
Merchandise may be returned with permission. All merchandise must be returned in the same condition as shipped.
We will honor all reasonable claims, but in order to handle adjustments efficiently, we must be notified beforehand, All requests must be supported by invoice number and date of purchase, There is a 20% restocking fee charged on returns after 30 days from the date shipped to you, Refunds are given on PARTS ONLY! This does not include shipping, phone calls, installation cost, or special handling charges.
There will be no restocking fee if FletchAir originates a mistake in the parts sent. The correct part will be send COD and a credit will be issued when the wrong part is received back. FletchAir generally handles refunds within 60 days from receipt. This is to allow COD checks to arrive from carrier and checks to clear bank. No returns on electrical parts or manuals.
Exchanges and Core Credit
On any item that is sold as "exchange for old core", the core item must be returned to FletchAir within 30 days from date of shipment. A copy of the invoice MUST accompany any core being returned to FletchAir. This is the only method of identifying your order and core for proper credit. All core charges are collected with the original order and your credit will be issued upon inspection and acceptance of your core. Cores will NOT be accepted COD and all return freight must be prepaid.
Warranty - New Parts
FletchAir, Inc. warrants to the original purchaser that the new parts contained in this catalog and purchased from FletchAir, Inc. will be free from manufacturing defects in materials and workmanship for a period of 90 days from the date of purchase.
Merchandise that fails to conform to this Warranty will be repaired or replaced at Fletchair’s option without charges for parts, labor, or replacement if the merchandise is returned to us by the purchaser within the 90-day warranty period. FletchAir, Inc. agrees to pay only for parts or replacement, and return postage by the most economical method. All other expenses are to be paid by the purchaser. Further, FletchAir, Inc. may, at its option, satisfy its obligation under this warranty by a refund of the purchase price.
FletchAir, Inc.’s obligation under this warranty is strictly and exclusively limited to the repair or replacement and return of merchandise that fails to conform to this warranty, or to a refund of the purchase price, and FletchAir, Inc. assumes no responsibility for any other expenses or damages, including incidental or consequential damages. The duration of all implied warranties, including merchantability, fitness for a particular purpose, or otherwise, is disclaimed in their entirety after the expiration of the 90-day warranty period.
TO OBTAIN WARRANTY SERVICE, OR A REFUND, IF FLETCHAIR SO ELECTS, CALL OR WRITE FOR RETURN AUTHORIZAITON!
The defective part must be shipped with postage prepaid to FletchAir, Inc, 103 Turkey Run Ln., Comfort, Texas 78013 and received no later than 100 days after the purchase date. The defective merchandise must be accompanied by the name and address of the purchaser, proof of purchase, and a written statement that identifies the defect.
Warranties - Used Parts
We make no warranties neither expressed nor implied as to the airworthiness of the used parts we sell. Customers do have the assurance that unsatisfactory merchandise may be returned according to our policies.