Damage in Shipment

Because of careful packing and crating, we have minimized transit damage. Occasionally however, materials are subject to being damaged. It is very important to observe these instructions: If damage is evident on receipt, note the damage on the bill of lading or delivery receipt BEFORE you accept the package. The carrier will not be liable for damage not noted. Immediately notify the carrier to have their representative inspect the damage and file a claim. Notify FletchAir of the damage within 24 hours of receipt of the shipment.

Returns

PRIOR AUTHORIZATION MUST BE OBTAINED. PLEASE SHIP PREPAID, INSURED FOR THE FULL VALUE, NO COD SHIPMENTS WILL BE ACCEPTED. Merchandise may be returned with permission. All merchandise must be returned in the same condition as shipped.

We will honor all reasonable claims, but in order to handle adjustments efficiently, we must be notified beforehand, All requests must be supported by invoice number and date of purchase, There is a 20% restocking fee charged on returns after 30 days from the date shipped to you, Refunds are given on PARTS ONLY! This does not include shipping, phone calls, installation cost, or special handling charges.

There will be no restocking fee if FletchAir originates a mistake in the parts sent. The correct part will be send COD and a credit will be issued when the wrong part is received back. FletchAir generally handles refunds within 60 days from receipt. This is to allow COD checks to arrive from carrier and checks to clear bank. No returns on electrical parts or manuals.

Exchanges and Core Credit

On any item that is sold as "exchange for old core", the core item must be returned to FletchAir within 30 days from date of shipment. A copy of the invoice MUST accompany any core being returned to FletchAir. This is the only method of identifying your order and core for proper credit. All core charges are collected with the original order and your credit will be issued upon inspection and acceptance of your core. Cores will NOT be accepted COD and all return freight must be prepaid.

Warranty - New Parts

FletchAir, Inc. warrants to the original purchaser that the new parts contained in this catalog and purchased from FletchAir, Inc. will be free from manufacturing defects in materials and workmanship for a period of 90 days from the date of purchase.

Merchandise that fails to conform to this Warranty will be repaired or replaced at Fletchair's option without charges for parts, labor, or replacement if the merchandise is returned to us by the purchaser within the 90-day warranty period. FletchAir, Inc. agrees to pay only for parts or replacement, and return postage by the most economical method. All other expenses are to be paid by the purchaser. Further, FletchAir, Inc. may, at its option, satisfy its obligation under this warranty by a refund of the purchase price.

FletchAir, Inc.'s obligation under this warranty is strictly and exclusively limited to the repair or replacement and return of merchandise that fails to conform to this warranty, or to a refund of the purchase price, and FletchAir, Inc. assumes no responsibility for any other expenses or damages, including incidental or consequential damages. The duration of all implied warranties, including merchantability, fitness for a particular purpose, or otherwise, is disclaimed in their entirety after the expiration of the 90-day warranty period.

TO OBTAIN WARRANTY SERVICE, OR A REFUND, IF FLETCHAIR SO ELECTS, CALL OR WRITE FOR RETURN AUTHORIZAITON! The defective part must be shipped with postage prepaid to FletchAir, Inc, 103 Turkey Run Ln., Comfort, Texas 78013 and received no later than 100 days after the purchase date. The defective merchandise must be accompanied by the name and address of the purchaser, proof of purchase, and a written statement that identifies the defect.

Warranties - Used Parts

We make no warranties neither expressed nor implied as to the airworthiness of the used parts we sell. Customers do have the assurance that unsatisfactory merchandise may be returned according to our policies.